|Sometimes things go wrong, we are sorry about this. We have a very clear and straight forward policy regarding non-receipt.
If you item is 15 WORKING days late (this is 15 WORKING days from the posted date not the ordered date) we are happy to either mail a replacement or refund. We do however need to file a claim with Royal Mail regarding your non-receipt, we are required to complete a P58 form and once submitted to Royal Mail they will investigate and maybe write to you.
The information we require to complete the P58 is below, please send us this information along with the statement below.
Please copy & paste the information below and email us
|VAT No (if available)|
|Daytime Telephone Number|
|I (name) confirm I have not had delivered an order I placed for delivery by Royal Mail with Grendle Enterprises on (date)